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How we protect your account and payments

Your deposits, withdrawals and account data matter to us. We handle your information with care, process payouts through verified channels like DANA, OVO, GoPay and QRIS, and keep…

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65 erek How we protect your account and payments
REACH US DIRECTLY

How to contact us about legal matters

Team online

Live Chat

Open the chat window in your account lobby or on this site. Our team responds during operating hours, typically 10 AM to 11 PM Jakarta time, seven days a week.

Email Support

Send questions to our legal and compliance team at [email protected]. We aim to reply within 24 hours with clarification or next steps.

Account Messages

Log into your account and check the Messages section. We send policy updates, security alerts and responses to your requests directly to your inbox there.

HOW WE HANDLE YOUR TRUST

Security, data and your account controls

Account Verification

When you sign up, we verify your identity using standard details. Withdrawals above certain amounts require additional checks. This prevents fraud and keeps your winnings safe.

Data Storage

Your name, email and payment details are encrypted and stored on secure servers. We do not sell or share your data with third parties outside payment processors.

Cookie Use

We use cookies to keep you logged in, remember your preferences and track how you use the lobby. You can manage cookie settings in your browser at any time.

Withdrawal Timing

DANA, OVO and GoPay transfers usually complete within one minute. QRIS and bank transfers may take up to two business hours depending on your bank.

Dispute Resolution

If you report a transaction error or unauthorised access, we investigate within five business days. You can also escalate through our support email or in-app appeals.

Your Rights

You can request a copy of all your data, ask us to update information, or request deletion of non-critical records. Email [email protected] with 'Data Request' in the subject line.

Common legal and account questions

Your account will be suspended and you cannot place new bets or make withdrawals from the lobby. Contact support to request a full refund of your remaining balance. Withdrawals process to the original payment method within five business days.

For withdrawals under Rp 5,000,000, we check your phone and email match your signup details. Above that, we may ask for a copy of your ID and proof of address. This prevents account fraud and money-laundering violations.

Yes. We keep transaction records for seven years for regulatory reasons, but we can delete your personal details like address and payment info. Email [email protected] with 'Delete My Data' and we'll confirm deletion within ten business days.

We process withdrawals only to the payment method you deposited from. We accept DANA, OVO, GoPay, QRIS and bank transfers. This protects you from unauthorised transfers and fraud.

We retain all transaction records, including deposits, withdrawals and bets, for seven years. You can download a full statement of your history from your account settings any time.

Log into your account immediately and change your password. Then contact our support team via live chat or email [email protected] with details. We investigate within 24 hours and reverse fraudulent charges.

Yes, we use cookies to log you in and track your play so we can improve the lobby. You can disable non-essential cookies in your browser settings; however, turning off all cookies will log you out of your account.

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